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12-month guarantee – your security when purchasing

At Phone Heaven Zone stand Quality and customer satisfaction That's why we offer a 12-month warranty to.

What does the warranty cover?

Our 12-month warranty applies to all original purchased products and includes:

  • Production defects (e.g. faulty MagSafe compatibility, defective buttons, poor material quality)
  • Defects in materials or workmanship (e.g. weak adhesive, loose seams, broken clips)
  • Malfunctions under normal use

If your product is within 12 months after purchase have one of these defects, we will replace it free of charge with a new product of the same model and style.

What is not covered by the warranty?

Our guarantee covers no damage which are caused by:

  • Normal wear and tear (Scratches, discoloration, minor signs of wear)
  • Accidents (falls, water damage, heat exposure)
  • Loss or theft of the product
  • Improper use, third-party repairs or unauthorized modifications
  • Free or promotional items, promotional gifts and competition products

If a identical replacement product not available we offer an equivalent alternative. Refunds are not part of this guarantee.


How do I submit a warranty claim?

To make a warranty claim, please follow the steps below:

  1. Take a high-resolution photo or videowhich clearly shows the defect.
  2. Tell us your order number and purchase details for verification.
  3. Send an email to our customer service under support@phoneheavenzone.com with the above information.

Our team will review your request and, if eligible, provide a replacement.


Care instructions for a long service life

Phone cases & accessories

  • Clean the product with a soft microfiber cloth and mild soap.
  • Avoid direct sunlight or extreme heat.

Smartwatch straps & jewelry accessories

  • Avoid contact with moisture, lotions and chemicals.
  • Store the bracelet separately to avoid scratches.

Laptop & tablet cases

  • Clean the product with a damp cloth and let it air dry.
  • Do not place heavy objects on the case.

Do you need help?

For warranty inquiries or further information, please contact us at:
📧 support@phoneheavenzone.com

Phone Heaven Zone – your expert for high-quality protective accessories & technology gadgets.


The 12-month warranty applies to all our product categories

No matter which product you buy from us – all product categories listed below are protected by our warranty.

iPhone Cases & Protection

  • All iPhone cases (Slim, rugged, transparent and wallet cases)
  • Luxury iPhone cases (High-quality materials & exclusive designs)
  • Exclusive iPhone case collections (Limited Editions & Unique Styles)
  • Personalized iPhone cases & accessories (Individual designs & engravings)
  • ClearShield iPhone Cases (Transparent protection for your iPhone)
  • Screen protectors & camera protectors (Tempered glass & lens protection for iPhones)

Audio Accessories & Wireless Technology

  • AirPods Cases & Accessories (Protective cover & practical extensions)
  • Headphones & earphones (Wireless & wired models)

Charging solutions & power supply

  • MagSafe & External Batteries (Wireless Charging & Power Banks)
  • Car chargers, cables & mounts (Fast chargers for on the go)
  • Charging stations & accessories (Multi-device charging hubs)

MacBook & Tablet Protection

  • MacBook & Laptop Cases, Screen Protectors & Accessories
  • iPad & Tablet Accessories (Cases, Keyboards & Screen Protectors)

Smartwatches & Wearable Technology

  • Apple Watch Bands, Cases & Screen Protectors
  • Smartwatches & sports bracelets

Photography & Equipment Stands

  • Photography accessories (Tripods, selfie sticks & smartphone lenses)
  • Smartphone, tablet & laptop holders

Smart Home & Lifestyle Gadgets

  • Smart Home & Lighting (Smart bulbs, LED strips & automation)
  • Travel gadgets, gaming accessories & Bluetooth speakers

Safety & Everyday Accessories

  • AirTag holders, straps & cases
  • Wallet & card holder for smartphones